FAQ

How long is your return period?

Items ordered on Xmenwatch.com may be returned within 30 days of delivery as long as they are new, unworn, and unmodified condition with all tags and original packaging intact for a full refund. A restocking fee may apply if original packaging and papers such as manuals are not returned. Any shipping fee paid is non-refundable. Orders submitted between November 1st and December 31st can be returned until January 31st the following year.

When will I get my refund?

Returns and refunds are generally processed within 2 business days of receipt. However, it may take the bank or credit card company up to a week to reflect the refund on your statement.

What if I receive a damaged or defective item?

Contact us right away if you received a damaged or defective item. We can issue a replacement or refund if damage/defect is reported within the return period. After the return period, depending on the defect, you may need to go through warranty service.

Free Gift with Purchase Returns:

In the event you return qualifying item(s), please be sure to include the free gift with the return. If you would like to keep the free gift but not the qualifying item(s), the selling price of the free gift will be deducted from your refund.

What are the steps for a return and return processing?

1. Contact customer support for a return authorization number

2. Pack and send in your return. Be sure to have the return authorization number visible on the shipping box.

3. We receive the return.

4. We inspect the return.

5. Assuming item passes inspection we issue refund or replacement per your preference.

*Note: Customer is responsible for return postage for orders under $100 and orders shipping outside of the contiguous US regardless of a dollar amount.

Packing and Shipping

Domestic (Continental US)

Please allow 1 to 2 days for processing.

Standard Shipping Estimated Delivery Date at the top of the listing is an estimate calculated by eBay based on our shipping record. However, it is not guaranteed that you will receive your order on this date. The actual delivery will vary by generally happens between 2 and 7 business days for Standard Shipping. If you need your order urgently, please choose Expedited or One-Day shipping.

 

International

International customers, please click the Shipping and payments tab to see the shipping rate to your country. We ship via DHL and UPS with 1 to 5 days of transit time to most regions of the world. However, at times, at our discretion, we may opt for a different shipping method including, but not limited to, USPS EMS for various reasons.

International customers, please note the following points:

  • Canadian customers, please note that Canada Post may charge a 10 CAD COD fee to collect customs/duty tax payment on your package. We have no control over this fee and this fee is the buyer's responsibility.

  • Unless otherwise specified, customers are responsible for all customs and duty related charges including any brokerage fees charged to clear the package through your country's customs agency.

  • Item must be declared as merchandise and not a gift.

Please only submit the order if you agree with the above points.

International customers, please make sure to submit your shipping address in English to facilitate shipping.

Returns & Refunds

Purchases may be returned to us within 30 days of receipt in their original, brand new condition (unworn, unmodified, and unsized) with all plastic protectors, tags, and original packaging intact for a refund or exchange.

The customer is responsible for the return postage. We recommend sending your return via a traceable service. If a package is returned to us due to your refusal to accept it, the return postage will be deducted from your refund. If the refusal is an international package, original postage, return postage, as well as any customs/duty related expenses, will be deducted from your refund.

To return your purchase, please email us for a Return number. Returns not accompanied by a return number will be rejected. Domestic returns must be received within 7 business days and international returns must be received within 14 business days after the Return number is issued.

All returns are subjected to close inspection. If the item shows signs of wear, at our sole discretion, we reserve the right of refusing the return, at which point the item will be returned to you.

© 2020  Created by Sergio DeRotti.